STS' Systems Engineering team members provide Product Lifecycle Management (PLM), system engineering architecture and requirements, and CAD expertise. One of the primary tools employed to provide these capabilities is PTC's Windchill PLM software - STS has nearly a decade of experience providing specialized support for Windchill configurations, customization, migrations, and upgrades.
STS focuses on implementing Windchill solutions to meet strict customer requirements and reduce stress associated with changing business applications. Our services include Windchill installation & configuration, remote file server configuration, cluster configuration and rehosting. STS can fine tune the Windchill environment for optimal performance based on the customer’s infrastructure and resources.
STS helps customers manage their product data throughout all phases of the product’s life cycle. Access controls are typically much different during the development phase than when the product is released. STS can configure a formal change management process for managing changes to released data.
STS works with the customer in the development of custom training materials based on the customer’s Windchill configuration providing a more effective training experience for users and administrators. STS offers multiple options on how training can be delivered to best fit each customer.
STS provides Windchill data hosting for small businesses that don’t have the IT infrastructure or support to manage product lifecycle management locally.
STS provides onsite and remote support for most PTC products. STS utilizes an online customer service application named Zendesk to track customer questions and resolutions. This online database is always available for new calls or to search for resolutions to previous calls.
STS Provides capabilities to manage software as part of complete Product data management.